8 Questions to Ask Your Home Health Care Agency or Nurse

If you are in the process of finding a home care services agency or if you are consideringhiring a home care nursing aide or a home health care physical therapist or occupationaltherapist, it is critical to find out their qualifications.

We assembled a list of 8 questions you can ask the home care agency to ensure thatyou are choosing the right provider for your needs.

1) What is the background of the home care company & how long have they been inbusiness?

You want to find a reputable in home nursing agency that has been in business fora number of years and has a successful track record. Most newer home nursing careagencies haven’t been around long enough to build a proven track record or a listof red flags.

So, it’s important to find out as much information about the company as possible.You can do this by finding information on who owns the company and what role theownership plays in the type and levels of service.

2) What are the home nursing care agencies qualifications, certifications, experienceand training of their home care aides and nurses?

It’s extremely important to find out about the credentials of the home health aidesand nurses that the home care company sends to your home.

Make sure their home health aides and nurses are certified and have received adequatetraining.

3) How does the home nursing care agency monitor care and can the family providefeedback?

Find out if there are any quality assurance measures in place. Many home healthcare agencies periodically visit the home of the client or make regular calls togather client feedback.

If this is not the case, find out how a family member can provide feedback on thequality of care or who they may contact in the home care agency to have any questionsanswered.

4) Are there any home visits or assessments that take place prior to home healthcare services beginning?

Find out if there are any options available that allow the family members, clientand the home care agency representative to meet prior to the start of services.Most reputable home nursing care agencies offer free consultations.

5) Does the agency have a current operating license in their respective state orcity?

It is important to find out if the home health care agency has a current and validlicense to operate in their respective city or state. This often overlooked aspectis the most important factor in choosing a home health care agency.

6) How does the home nursing care company work with your doctor in developing aplan of care?

Most agencies work directly with your doctor in planning for your care, especiallyif the client requires care that is beyond the scope of activities related to activitiesof daily living.

7) Can the home care company provide references or testimonials?

Most reputable home health care companies can provide references from doctors, nurses,social workers and even clients if requested. They may even have a page on theirwebsite that is dedicated to providing this type of information to potential clients.

8) What happens if a home health aide or nurse is absent from the agency on a particularday?

If the home health care provider is required to take a day off for illness or anotheremergency, what type of protocol is put in place by the home health care companyto cover the absence?

There are usually plans put in place to ensure that the client receives that continuityof care in the event of an absence by their home care provider or nurse.

Boca Home Care Services seeks to provide resources for children of aging parentsor loved ones who may need home health care. The elders may need help due to aninjury; or maybe they need personal home care services that include help with shoppingor bathing; or maybe the children live hundreds of miles away and can’t give themthe specific attention they need. Find more info about your Medicare Home HealthBenefits by visiting our site.

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